Contact Us
For current and prospective school partners
- for information on specific loan programs or FAFSA help
- for disbursement, refund or alternative loan program information
- for an individual student's account information
The members of Guaranty Services can give information on specific loan products or the Federal Family Education Loan Program (FFELP) and can provide basic assistance to students or parents in completing the Free Application for Federal Student Aid (FAFSA).
1-800-443-0646, option #2 (Toll-free for Schools and Lenders, U.S. & Canada)
Representatives available Monday to Friday, 7:30 AM to 5:00 PM (ET)1-800-692-7392 (Toll-free for Parents and Student Borrowers, U.S. & Canada)
(717) 720-2860 (International)
Representatives available:
May 1 to October 31: Monday to Friday, 7:30 AM to 9:00 PM (ET)
November 1 to April 30: Monday to Friday, 7:30 AM to 5:00 PM (ET)Interactive voice response system available 24 hours/day (except occasional maintenance)
American Education Services
Guaranty Services
P.O. Box 8177
Harrisburg, PA 17105-8177
Customer Service Representatives in Loan Origination can answer questions about individual disbursements or school refund processing. If your office needs to return a disbursement or issue a partial refund, please use the special refund address provided.
1-800-343-1809 (Toll-free U.S. & Canada)
(717) 720-3100 (International)Representatives available Monday to Friday, 7:30 AM to 9:00 PM (ET)
General Correspondence
American Education Services
Loan Origination
1200 N 7th St.
Harrisburg, PA 17102-1444Refunds
American Education Services
School Refunds/Loan Origination
Attn. Financial Management
P.O. Box 64849
Baltimore, MD 21264-4849